Job Description
Welcome to a career where your growth matters. Apex Contact Solutions is seeking dedicated Customer Service Representatives to join our expanding team in Jacksonville, FL. We specialize in providing top-tier support for Fortune 500 clients and are looking for individuals ready to start a stable, well-paying career.
Why Join Us?
- Paid Training: No prior experience required. We provide comprehensive training to get you certified.
- Weekly Pay: Get paid on time, every week, with no waiting periods.
- Flexible Schedules: We offer day, evening, and weekend shifts to fit your lifestyle.
- Career Growth: Clear pathways for advancement within the company.
If you are looking for a professional environment in Jacksonville with the flexibility to work from home or our office, apply today.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions with patience and empathy.
- Accurately enter customer information into CRM systems and update records as needed.
- Provide product and service information to help customers make informed decisions.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and a quiet workspace (for remote/hybrid roles).
- Must be authorized to work in the United States.