Job Description
Join our dynamic call center team at Customer Connect Solutions! We're seeking enthusiastic part-time professionals to deliver exceptional customer experiences. Our San Francisco office offers a collaborative environment with growth opportunities and flexible scheduling. Perfect for students or career changers seeking work-life balance.
Why Join Us?
- Competitive hourly pay with performance incentives
- Comprehensive paid training programModern downtown location with BART access
- Health benefits eligibility for part-time staff
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong typing skills (35+ WPM)
- Excellent verbal communication abilities
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency
- Positive attitude and problem-solving mindset