Job Description
Join our dynamic team at ConnectCare Solutions! We're hosting a hiring event for motivated individuals to fill part-time call center positions in Austin, Texas. No experience required—just a passion for helping others and a commitment to excellence. Enjoy competitive hourly pay, flexible scheduling, and comprehensive training. This is your opportunity to launch a rewarding career in customer service while making a real difference in our community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service efficiency
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Reliable transportation to our Austin location
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset