Job Description
Join our award-winning customer service team in Dallas! ConnectSolutions Inc. is seeking motivated Part-Time Call Center Agents to deliver exceptional support experiences. No experience required – we provide comprehensive paid training to launch your career in customer service.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Paid 2-week training program
- Flexible scheduling (evenings/weekends available)
- Career advancement opportunities
- Modern, collaborative work environment
Perfect for students, career-changers, or those seeking supplemental income. Start your journey in customer service today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with empathy and patience
- Reliable transportation to Dallas location
- Flexible availability (20-30 hours/week)
- No prior experience necessary