Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in Denver! We're seeking dynamic individuals to deliver exceptional support while enjoying flexible schedules and immediate start opportunities. At ConnectServe Solutions, we invest in your growth with comprehensive training and a vibrant team culture. Perfect for students, career changers, or those seeking supplemental income. Earn competitive wages with performance bonuses while making a tangible impact in our clients' success stories.
Why Work With Us?
- Flexible shifts (evenings/weekends available)
- Free parking and downtown location
- Health benefits for part-time employees (20+ hrs/week)
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Ability to type 30+ WPM with accuracy
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet for remote work option
- Positive attitude and resilience under pressure