Job Description
Join our dynamic team at Milwaukee Call Solutions as a Part-Time Call Center Agent! We're hosting an exclusive hiring event for motivated individuals seeking flexible hours in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for growth in the heart of downtown Milwaukee. Perfect for students, career changers, or those seeking supplemental income.
Why Work With Us?
- Flexible scheduling (evenings/weekends available)
- Modern, collaborative workspace
- Performance-based incentives
- Free parking and transit reimbursement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding account information, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Availability to work evenings/weekends (20-25 hrs/week)
- Background check and drug screening required