Job Description
Join our award-winning customer service team and launch your career in a dynamic, supportive environment! ConnectServe Solutions is seeking motivated Part-Time Call Center Agents to deliver exceptional customer experiences while earning competitive hourly wages. No experience necessary – we provide comprehensive paid training and flexible scheduling options designed for work-life balance. Immediate positions available in our vibrant Portland headquarters, where you'll gain valuable skills in communication, problem-solving, and technology. Enjoy a collaborative culture with growth opportunities into leadership roles or specialized departments. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Reliable internet connection for remote work options
- Positive attitude and customer-focused mindset
- Availability to work evenings/weekends (20-30 hours/week)
- Must pass background check and drug screening