Job Description
Join Texas Connect Solutions, a leading customer experience provider, as a Part-Time Call Center Agent in Austin! We're seeking energetic professionals to deliver exceptional service while building rewarding careers. Enjoy flexible scheduling, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. Immediate start available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Excellent verbal communication and active listening skills
- Proficient in typing (minimum 30 WPM) and basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening