Job Description
Join Our Award-Winning Team as a Remote Customer Service Representative!
ConnectCare Solutions is urgently hiring passionate individuals to deliver exceptional customer experiences from the comfort of your home. As a key member of our Jacksonville-based team, you'll resolve inquiries, build relationships, and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and flexible remote work arrangements while supporting diverse industries across Florida and Ohio.
Why Join Us?
- Industry-leading training and career advancement
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Remote work equipment provided
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in weekly team training and performance reviews
- Support cross-functional projects to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office
- Flexibility to work evenings/weekends as needed
- Passion for helping others and representing company values