Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting a dedicated hiring event for motivated individuals seeking flexible part-time opportunities in Milwaukee. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, career changers, or anyone seeking work-life balance. Apply today to start your journey with a company that values your voice!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM software and knowledge base resources
- Document interactions accurately in customer records
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to address complex customer issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working in a fast-paced digital environment
- Flexible availability including evenings/weekends
- Must pass background check and drug screening