Job Description
Join ConnectCare Solutions as a Part-Time Call Center Agent and launch your career in customer service excellence! We're seeking motivated individuals to join our dynamic team in Orlando, FL. Enjoy competitive pay, flexible scheduling, and comprehensive paid training to ensure your success. No prior experience required – we'll equip you with all the skills needed to thrive in a fast-paced environment. Discover why we're voted Orlando's best employer for work-life balance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Strong problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and customer-first mindset
- Must pass background check/drug screening
- 18+ years of age