Job Description
Launch your customer service career with our paid training program! ConnectServe Solutions is seeking motivated individuals for part-time call center roles in Charlotte, NC. No experience required—our comprehensive 2-week paid training program equips you with industry-leading skills in communication, problem-solving, and CRM systems. Enjoy flexible scheduling (20-30 hrs/week), competitive hourly wages, and opportunities for advancement. Join our award-winning team and start earning while learning!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to enhance customer experience
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training to refine skills
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Charlotte facility
- No prior experience required—training provided