Job Description
Are you ready to launch a rewarding career in customer service? Apex Support Solutions is currently seeking motivated individuals for our part-time Call Center positions in New York and Seattle.
We provide comprehensive paid training to ensure you have the skills necessary to excel. Whether you are looking for a flexible side hustle or a stepping stone into a corporate environment, we offer competitive pay and growth opportunities.
Why Join Us?
- Competitive hourly rates with performance bonuses.
- Flexible part-time schedules to fit your lifestyle.
- Full paid training program – no prior experience required.
- Opportunity to work remotely or from our offices in NY and WA.
- Career advancement paths for dedicated team members.
Don't miss this chance to join a leading company offering paid training call center jobs in the heart of the city. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries professionally and with empathy.
- Assist clients with product information, billing inquiries, and technical support.
- Document customer interactions and feedback accurately in CRM systems.
- Resolve complex issues by actively listening to customer needs and offering tailored solutions.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Maintain a positive and professional demeanor at all times, adhering to company scripts and guidelines.
- Identify sales opportunities and upsell products/services to meet departmental targets.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and a quiet workspace (if working remotely).
- Willingness to complete the paid training program.