Job Description
Join our award-winning call center team in Manhattan and kickstart your career with comprehensive paid training! We're seeking motivated individuals for our part-time customer service positions where you'll help clients resolve inquiries while developing valuable communication and problem-solving skills. No prior experience required – we provide all necessary training to succeed in a dynamic, supportive environment. Enjoy flexible scheduling options including evenings and weekends, with opportunities for advancement into senior roles.
Why Choose Us?
- Full paid training program (40 hours)
- Competitive hourly wages + performance bonuses
- Modern downtown Manhattan location
- Free parking and metro reimbursement
- Health benefits for part-time employees
- Clear career progression path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, typing 25+ WPM)
- Customer service mindset with problem-solving aptitude
- Availability for 20-25 hours/week (flexible shifts)
- Reliable transportation to Manhattan location
- Must pass background check and drug screening