Job Description
Join ConnectSolutions Inc. as a Part-Time Call Center Agent and become the voice of our valued customers! We're hosting an exclusive hiring event in Philadelphia for motivated individuals seeking flexible, rewarding work in a dynamic customer service environment. Enjoy competitive hourly pay, comprehensive training, and career advancement opportunities while making a real impact. Event Details: October 15, 2023 | 10 AM - 4 PM | 125 Arch Street, Philadelphia, PA 19107
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and standard protocols
- Document interactions accurately in Salesforce and other platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in high-volume settings