Job Description
Join ConnectSphere Solutions' award-winning customer support team and launch your career in one of Portland's most dynamic call centers! We're seeking enthusiastic part-time professionals to deliver exceptional service while enjoying flexible scheduling and competitive compensation. As a trusted industry leader, we provide comprehensive training, career advancement pathways, and a vibrant workplace culture focused on growth and recognition. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, CSAT, resolution time)
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing training and quality improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Proven problem-solving and conflict resolution skills
- Must pass background check and drug screening