Job Description
Join our award-winning customer service team in Portland! ConnectSolutions Inc. is seeking enthusiastic part-time Call Center Agents to deliver exceptional support to our clients. Enjoy a flexible schedule, competitive pay, and immediate start opportunity. We provide comprehensive training and a supportive environment where your communication skills shine. Help us build lasting customer relationships while advancing your career in a dynamic, fast-paced setting.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to escalate complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving aptitude
- Must pass background check and drug screening