Job Description
Join our award-winning call center team and deliver exceptional customer experiences from the vibrant heart of Portland! We're seeking motivated part-time professionals to handle inbound/outbound calls for our Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and comprehensive training in a modern downtown workspace. Perfect for students, career changers, or anyone seeking immediate part-time employment with growth opportunities.
Why Work With Us?
- Competitive hourly pay plus performance bonuses
- Flexible shifts including evenings and weekends
- Free parking and public transit reimbursement
- Comprehensive paid training program
- Health benefits eligibility for part-timers (20+ hours/week)
- Clear career advancement path
Responsibilities
- Handle 50-80 inbound/outbound calls daily in a fast-paced environment
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems while maintaining call quality metrics
- Upsell products/services using consultative sales techniques
- Collaborate with team leads to address complex customer escalations
- Adhere to strict compliance protocols (HIPAA, PCI-DSS)
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation proficiency
- Comfortable working in a metric-driven environment
- Reliable transportation to downtown Portland location
- Available to work 20-30 hours/week across flexible shifts
- Passion for helping customers and problem-solving