Job Description
Join CustomerConnect Solutions' dynamic team at our Texas hiring event! We're seeking passionate part-time Call Center Agents to deliver exceptional customer experiences. With competitive pay, flexible scheduling, and comprehensive training, this is your opportunity to launch a rewarding career in customer service. Our state-of-the-art Dallas facility offers a collaborative environment where your skills shine.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving mindset
- Flexibility to work evenings/weekends
- Basic computer proficiency