Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Albuquerque! We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive paid training, and a supportive team environment. This role is perfect for night owls seeking stability and growth in a thriving industry. No prior experience required—we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Proactively identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work independently during night shifts (6 PM - 6 AM)
- Basic computer proficiency with Microsoft Office
- Customer service mindset with problem-solving aptitude
- Ability to pass background check and drug screening
- Reliable transportation to our downtown Albuquerque location