Job Description
Join our dynamic team at ClientFirst Solutions for an exclusive hiring event for Part-Time Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support experiences for our valued clients. This is your opportunity to launch a rewarding career in customer service with a company that invests in its people.
Why Join Us?
- Flexible scheduling options including evenings and weekends
- Comprehensive paid training program
- Performance-based incentives and recognition
- Clear career advancement pathways
- Positive team culture focused on growth
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues on first contact
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer needs
- Meet performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Reliable transportation to our Raleigh hiring event location
- Positive attitude and commitment to excellence