Job Description
Join our award-winning team as a Part-Time Call Center Agent with paid training! No experience required – we invest in your success. Enjoy flexible schedules, competitive pay, and career growth opportunities in a supportive environment. Our North Carolina-based team serves Fortune 500 clients, and we're looking for motivated individuals ready to excel in customer service.
What We Offer:
- Comprehensive 2-week paid training program
- Flexible shifts (evenings/weekends available)
- Health benefits for part-time employees
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, CSAT)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation to Charlotte office
- Positive attitude and problem-solving mindset
- No prior experience required – training provided