Job Description
Join our exclusive hiring event for part-time call center professionals in Chicago, IL and New York, NY! We're seeking motivated individuals to join our dynamic team of customer experience specialists.
At Apex Customer Solutions, we offer competitive compensation, flexible scheduling, and comprehensive training. This on-the-spot hiring event connects you directly with hiring managers from leading brands in telecommunications, finance, and tech.
Why attend?
- Face-to-face interviews with multiple employers
- Same-day job offers for qualified candidates
- Free professional headshots and resume reviews
- On-site skills assessments
- Referral bonuses for successful hires
Don't miss this opportunity to launch your customer service career with industry leaders!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to resolve complex cases
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability including evenings/weekends
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure