Job Description
Join our dynamic team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals seeking part-time call center opportunities in Milwaukee. This role offers flexible scheduling, competitive pay, and comprehensive training. Enjoy a supportive environment where your customer service skills shine while helping clients resolve inquiries efficiently. Apply now to secure your spot at our on-site interview event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality/quantity
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Availability for evening/weekend shifts (15-25 hrs/week)
- Basic typing proficiency (30+ WPM)
- Positive attitude with team-oriented mindset