Job Description
Join our award-winning customer service team at ConnectPro Solutions! We're seeking energetic Part-Time Call Center Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and immediate start opportunities. No experience required – full training provided! Perfect for students, career changers, or anyone seeking work-life balance. Our modern downtown Phoenix office offers free parking and a collaborative culture focused on your growth.
Responsibilities
- Handle 40-60 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce platform
- Collaborate with team leads for complex issue escalation
- Participate in weekly training sessions for skill development
- Maintain 98% schedule adherence and punctuality
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 18 years old
- Clear background check and drug screen
- 30+ WPM typing speed with 95% accuracy
- Basic computer proficiency (Windows, browsers)
- Fluent English communication (verbal/written)
- Ability to work 20-25 hours/week (evenings/weekends)
- Reliable transportation to downtown Phoenix office