Job Description
Join our award-winning customer service team and launch your career in NYC's thriving tech sector! We're seeking energetic part-time Call Center Representatives to provide exceptional support to Fortune 500 clients. Enjoy flexible scheduling, comprehensive paid training, and performance-based bonuses in a modern Manhattan office with skyline views. Immediate positions available for candidates with strong communication skills and a passion for helping others.
Responsibilities
- Handle inbound/outbound calls for premier healthcare and fintech clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call quality and resolution times
- Collaborate with team leads to improve service protocols
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability (evenings/weekends required)
- Proficient in English and Spanish (bilingual bonus)