Job Description
Join ConnectCare Solutions for an exciting career opportunity at our San Francisco hiring event! We're seeking passionate Part-Time Call Center Representatives to deliver exceptional customer experiences while enjoying flexible scheduling and competitive pay. This role offers immediate start dates and growth potential within our award-winning team.
As a key member of our customer service division, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our mission of exceeding client expectations. Our modern downtown office features collaborative workspaces, performance bonuses, and comprehensive training programs.
Responsibilities
- Handle 40-60 calls daily with 95%+ customer satisfaction rate
- Resolve billing inquiries, technical support issues, and service changes
- Document interactions accurately in Salesforce CRM system
- Meet KPIs: average handle time (AHT) under 3.5 minutes
- Collaborate with tech team for complex issue escalation
- Participate in bi-weekly coaching sessions
- Adhere to HIPAA compliance protocols for healthcare clients
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce experience valued)
- Available 4-6 days/week including weekends
- Clear verbal communication in English/Spanish bilingual
- Ability to pass background check and drug screening