Job Description
Launch your customer service career with our paid training program! GlobalConnect Solutions is seeking motivated Part-Time Call Center Representatives in Washington DC. No prior experience required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy flexible scheduling, competitive hourly pay, and opportunities for advancement. Join our dynamic team dedicated to excellence in customer support and professional growth.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, quality scores)
- Collaborate with team to improve customer satisfaction
- Adhere to company policies and compliance standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Reliable internet connection for remote work options
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset
- Basic typing proficiency (30+ WPM)
- Pass background check and drug screening