Job Description
Join our award-winning customer experience team at ConnectSolutions Inc.! We're seeking passionate Part-Time Call Center Representatives to deliver exceptional service to clients across California. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive, tech-driven environment. No weekends required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Typing speed of 40+ WPM with high accuracy
- Strong verbal communication skills in English
- Ability to work independently and as part of a team
- Reliable transportation to our LA office
- Flexible availability (evenings/weekends optional)