Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking motivated Part-Time Call Center Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling including evenings and weekends, comprehensive training, and a supportive team environment. Perfect for students, parents, or professionals seeking supplemental income. No prior call center experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Reliable internet connection for remote options
- Positive attitude and problem-solving mindset
- Availability to work 20-25 hours/week (evenings/weekends)
- Pass background check and drug screen