Job Description
Join our dynamic team at Global Connect Solutions! We're hosting a exclusive hiring event for motivated individuals seeking flexible, part-time opportunities in the heart of New York City. As a Call Center Representative, you'll be the voice of our brand, delivering exceptional customer experiences while enjoying competitive pay and a supportive work environment. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with precision and attention to detail
- Meet performance metrics including call handling time and CSAT scores
- Collaborate with team members to ensure seamless customer handoffs
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency and typing accuracy
- Reliable transportation to Manhattan location
- Flexible availability including evenings/weekends