Job Description
Join our dynamic team at ConnectCare Solutions! We're hosting an exclusive hiring event for motivated Part-Time Call Center Representatives in Milwaukee, WI. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a customer-focused culture where your skills make a real impact. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (e.g., resolution time, CSAT scores)
- Document interactions accurately in customer records
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient with MS Office and CRM software
- Ability to multitask in fast-paced environments
- Flexible availability (evenings/weekends required)
- Positive attitude and problem-solving mindset