Job Description
Join our award-winning customer support team and deliver exceptional experiences to clients nationwide. ConnectServe Solutions is seeking motivated Part-Time Call Center Representatives to handle inbound inquiries, resolve issues with empathy, and contribute to our 98% customer satisfaction rate. Enjoy flexible scheduling including evenings and weekends with comprehensive training and growth opportunities.
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and efficiency
- Resolve customer inquiries using CRM systems and knowledge base tools
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with team leads to escalate complex issues when necessary
- Adhere to HIPAA/GDPR compliance protocols during sensitive conversations
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite and CRM platforms
- Fluent English communication with clear diction
- Available to work 20-30 hours weekly across flexible shifts
- Ability to pass background check and drug screening