Job Description
Join our award-winning customer service team at ConnectForce Solutions! We're seeking energetic Part-Time Call Center Representatives to deliver exceptional support experiences. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment. Perfect for students, parents, or professionals seeking work-life balance. Hiring Event: October 28th, 10AM-2PM at our Milwaukee headquarters! Apply today and start your rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues using CRM systems and internal knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer relationship management tools
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Proficient with Windows OS and typing (35+ WPM)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends