Job Description
Are you ready to start a rewarding career with immediate availability?
Apex Customer Solutions is expanding our team in Cleveland, OH, and we are looking for motivated Part-Time Call Center Representatives to join us. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
This role offers the flexibility you need with competitive pay and the chance to make a real difference in our customer's lives every day.
Why You’ll Love Working Here
- Immediate Start: Onboarding is fast and efficient.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Compensation: Earn between $15.00 and $18.00 per hour.
- Growth Potential: Opportunities for full-time advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly, professional tone.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Update and maintain accurate customer records in the CRM database.
- Escalate complex issues to the supervisor or technical team when necessary.
- Document call logs and feedback according to strict quality assurance standards.
- Proactively cross-sell or upsell products/services to meet sales targets.
- Stay informed about product updates to provide accurate information to customers.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and high level of patience.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently and meet performance metrics.
- Reliable internet connection (if remote or hybrid).