Job Description
Join our award-winning team at Customer Connect Solutions! We're hosting an exclusive hiring event for motivated Part-Time Call Center Representatives in Denver. This is your opportunity to launch a rewarding career in customer service with competitive pay and flexible scheduling.
Why You'll Love Working With Us:
- Industry-leading compensation with performance bonuses
- Comprehensive paid training program
- Health benefits for part-time employees (20+ hours/week)
- Clear advancement pathways to team lead/supervisor roles
- Modern, collaborative workspace in Denver's tech corridor
We're seeking empathetic communicators who thrive in fast-paced environments. If you're passionate about problem-solving and customer satisfaction, we want to meet you!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries, billing questions, and technical support issues
- Document interactions accurately in Salesforce CRM system
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), AHT (180s)
- Collaborate with Tier 2 support for complex escalations
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Clear communication skills in English (bilingual Spanish a bonus)
- Availability for evening/weekend shifts (flexible scheduling)
- Passion for continuous learning and technology adaptation