Job Description
Join our award-winning call center team at ConnectCare Solutions! We're hosting an exclusive hiring event for Weekend Shift Representatives in Raleigh, NC. This is your chance to launch a rewarding career in customer service with flexible weekend hours and competitive pay. Enjoy comprehensive training, performance bonuses, and a supportive team environment while making a real impact in your community.
Why Join Us?
- Competitive hourly wages with weekend differential pay
- Comprehensive paid training program
- Health benefits eligibility for part-time employees
- Clear advancement pathways to team lead/supervisor roles
- Modern downtown Raleigh workspace with free parking
Responsibilities
- Handle high-volume inbound/outbound customer calls for healthcare clients
- Resolve patient inquiries regarding insurance coverage and billing
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Collaborate with cross-functional teams to resolve complex issues
- Participate in weekend shift rotations (Saturday/Sunday 7am-7pm)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in call center environment
- Proficient with Windows OS and CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask and navigate multiple systems simultaneously
- Strong problem-solving abilities with empathy-driven approach
- Availability for full weekend shifts (no weekday commitment required)