Job Description
Launch your career in customer service with Oakland Connect Solutions! We're hosting a hiring event for motivated individuals seeking entry-level call center roles. No experience required—just bring your positive attitude and willingness to learn!
Why Join Us?
- Comprehensive paid training program
- Health benefits, retirement plans, and paid time off
- Career advancement opportunities within 6-12 months
- Modern downtown Oakland workspace with free parking
Join our award-winning team serving Fortune 500 clients and build transferable skills for any industry!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet performance metrics (call volume, quality scores)
- Collaborate with team members for complex issue resolution
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent
- Clear communication skills in English
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts (including weekends)
- Customer service mindset with empathy
- No prior experience required—training provided!