Job Description
Are you looking for a rewarding career with flexible hours? Milwaukee Contact Solutions is hosting a special Hiring Event to recruit talented individuals for our growing call center team. We are seeking outgoing, empathetic, and motivated people to join us in providing exceptional service to our valued clients.
Why You Should Apply:
- Competitive hourly pay starting at $18.00.
- Flexible part-time schedules to fit your lifestyle.
- Comprehensive paid training provided on-site.
- Opportunity for advancement within a stable industry leader.
- Modern, collaborative work environment in downtown Milwaukee.
Responsibilities
- Answer incoming customer inquiries via phone, email, or chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Provide accurate information regarding products, services, and account details.
- Document customer interactions and transactions accurately in our CRM system.
- Collaborate with team leads to meet daily and weekly performance goals.
- Adhere to all company scripts, policies, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and handle high call volumes.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
- Reliable transportation to the Milwaukee office.