Job Description
Join our award-winning customer service team and make an immediate impact! Customer Connect Solutions is seeking motivated Part-Time Call Center Representatives to join our dynamic Portland office. We pride ourselves on fostering a supportive, high-energy environment where your skills thrive. Enjoy competitive pay, flexible scheduling, and comprehensive training – all while delivering exceptional experiences to our clients. This is your opportunity to launch or advance your career in customer service with immediate start availability.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently using CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in customer databases
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with commitment to excellence