Job Description
Are you looking for a rewarding career with an Immediate Start? Apex Support Solutions is currently hiring dynamic Part-Time Call Center Representatives to join our team in the heart of Jacksonville, Florida. We are a fast-paced, customer-centric organization dedicated to delivering exceptional service to our clients nationwide.
This is an excellent opportunity for individuals seeking flexible hours without sacrificing professional growth or competitive pay. Whether you are a student or looking to transition into the customer service industry, we provide the training and support you need to succeed.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with patience and professionalism.
- Resolve customer inquiries and complaints by identifying issues and providing accurate solutions.
- Accurately document customer interactions and account information into the CRM system.
- Follow established call scripts and quality assurance guidelines to ensure consistency.
- Escalate complex issues to the appropriate supervisor or department for resolution.
- Maintain a positive and professional demeanor during peak call volumes.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus.
- Excellent verbal communication and active listening skills.
- Proficient computer skills, including typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Reliable internet connection and a quiet workspace are required for remote options.
- Strong problem-solving abilities and a customer-first attitude.