Job Description
Join our dynamic team at CustomerConnect Solutions for an exciting part-time call center opportunity! We're hosting a dedicated hiring event in Milwaukee, WI to fill multiple positions serving Illinois-based clients. This role offers flexible scheduling, comprehensive training, and the chance to make a real impact in customer service excellence. Perfect for students, professionals seeking work-life balance, or career changers looking to enter the thriving customer service industry.
Why Join Us?
- Competitive hourly pay + performance incentives
- Free parking and transit reimbursement
- Modern downtown Milwaukee work environment
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound calls for Illinois-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account information
- Maintain detailed and accurate call documentation in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Adapt to changing processes and client requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service or call center experience (preferred)
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends (as needed)
- Basic computer proficiency with Windows OS
- Positive attitude and willingness to learn new technologies