Job Description
We are seeking a dedicated and energetic Part-Time Customer Service Representative to join our rapidly growing team in Ohio. If you are looking for a flexible role with an immediate start date, we want to hear from you.
As a vital link between our company and our valued customers, you will handle inquiries with professionalism and empathy. We pride ourselves on a supportive work culture that values your contribution and offers growth opportunities.
Key Highlights:
- Competitive hourly pay ($15 - $18/hr).
- Flexible part-time schedule to fit your lifestyle.
- Comprehensive training provided upon hire.
- Opportunity for advancement within the company.
Apply today to become part of the Apex Contact Solutions family!
Responsibilities
- Manage a high volume of incoming and outbound calls with a friendly and professional demeanor.
- Resolve customer issues and inquiries efficiently while adhering to company policies.
- Accurately document customer interactions and account information in the CRM system.
- Provide product and service information to ensure customer satisfaction.
- Identify opportunities to upsell or cross-sell relevant products to existing clients.
- Collaborate with the support team to troubleshoot complex technical issues.
- Meet daily and weekly performance metrics, including call duration and customer satisfaction scores.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service environment is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with basic computer applications and MS Office Suite.
- Ability to work independently and manage time effectively in a remote or office setting.
- Must be reliable, punctual, and available for scheduled shifts.