Job Description
Join our award-winning team at NYC Connect Solutions and launch your career in customer service! We're seeking motivated individuals for our part-time call center roles with comprehensive paid training. No experience neededâjust bring your positive attitude and eagerness to learn. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a supportive environment.
What We Offer:
- Free paid training program (4 weeks)
- Flexible part-time shifts (evenings/weekends available)
- Health benefits after 90 days
- Performance-based bonuses
- Career growth path to leadership roles
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work in a fast-paced environment
- Reliable internet connection for remote training options
- Positive attitude and problem-solving mindset
- Availability to work 20-30 hours/week
- No prior experience requiredâtraining provided!