Job Description
Are you a people person looking for a rewarding Part-Time Opportunity? Apex Communications Group is hosting a Hiring Event in Virginia for motivated individuals to join our elite Call Center team.
We are looking for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. Whether you are an experienced professional or looking to start a new career, we provide comprehensive paid training to ensure your success.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on customer satisfaction.
- Assist customers with inquiries regarding products, services, and account status.
- Document customer interactions accurately and efficiently in our CRM system.
- Collaborate with team leads to resolve complex issues and escalate when necessary.
- Meet and exceed daily performance, quality, and call metrics.
Qualifications
- High School Diploma or GED is required.
- Strong verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible schedules, including weekends and holidays.
- Must pass a background check and drug screen.