Job Description
Join our dynamic team as a Part-Time Chat Support Agent at SupportHub Solutions! We're hosting an exclusive hiring event in Atlanta, GA for motivated individuals passionate about delivering exceptional customer experiences. This remote-friendly role offers flexible hours while you resolve inquiries via live chat, troubleshoot issues, and elevate our brand's reputation. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed records of interactions in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to SLAs and quality assurance standards
- Identify upsell opportunities for product enhancements
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills (40+ WPM typing)
- Proficiency with CRM tools (Zendesk, Salesforce, etc.)
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet connection
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure