Job Description
Join ConnectHub Solutions as a Part-Time Chat Support Agent and become the digital face of innovative brands! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat platforms. This remote-friendly role offers immediate start, flexible scheduling, and comprehensive training – perfect for students, career changers, or anyone seeking supplemental income. Join our award-winning team and help resolve customer inquiries while developing valuable tech communication skills.
Responsibilities
- Provide real-time customer support via chat for SaaS and e-commerce clients
- Resolve technical issues, billing inquiries, and product questions with speed and accuracy
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with Tier 2 support teams for complex troubleshooting
- Adhere to SLA targets while maintaining quality standards
- Participate in bi-weekly training on new products and processes
Qualifications
- High school diploma or equivalent; college students welcome
- 60+ WPM typing speed with exceptional grammar skills
- Experience with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts (20-30 hrs/week)
- Fluent in English with clear communication style