Job Description
Join our award-winning customer support team in Charlotte and make an immediate impact! We're seeking energetic chat support specialists to deliver exceptional digital experiences for our global clients. This flexible part-time role offers remote work options with competitive compensation and rapid onboarding. Perfect for tech-savvy communicators who thrive in fast-paced digital environments.
Responsibilities
- Deliver real-time chat support for B2B SaaS clients across multiple platforms
- Resolve technical issues and provide product guidance through written communication
- Maintain detailed ticket documentation and knowledge base contributions
- Collaborate with Tier 2 engineers to troubleshoot complex technical problems
- Adhere to SLA metrics with 95%+ customer satisfaction targets
- Participate in bi-weekly training sessions on new product features
Qualifications
- Minimum 1 year experience in digital customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Proficiency in CRM systems (Zendesk, Freshdesk) and live chat tools
- Ability to type 60+ WPM with 98% accuracy
- Strong problem-solving aptitude with technical troubleshooting skills
- Availability to work evenings/weekends (20-25 hours/week)
- High-speed internet and quiet home office setup required