Job Description
Join our dynamic team as a Part-Time Chat Support Agent in Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This remote-friendly role offers flexible hours and immediate start for candidates passionate about problem-solving and digital engagement.
As a key member of our support ecosystem, you'll resolve inquiries, troubleshoot technical issues, and elevate customer satisfaction. We provide comprehensive training and a collaborative environment where your voice matters. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Respond to customer inquiries via live chat with average response time under 60 seconds
- Resolve technical issues related to software, hardware, and account access
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to SLAs and quality assurance standards
- Continuously update knowledge base with new solutions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong written communication and empathy skills
- Reliable high-speed internet and quiet home office
- Available to work 20-30 hours/week across flexible shifts
- Ability to multitask in fast-paced environments