Job Description
Join our award-winning customer support team as a Part-Time Chat Support Agent in San Francisco! We're seeking empathetic communicators to deliver exceptional service through our live chat platform. Enjoy comprehensive paid training, flexible scheduling, and opportunities for career growth. As a key member of our remote-friendly team, you'll help customers resolve inquiries while gaining valuable experience in tech support.
What We Offer:
- Competitive hourly pay + performance bonuses
- 100% paid training program
- Flexible part-time hours (20-30 hrs/week)
- Health benefits for part-time employees
- Clear path to full-time advancement
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues and provide product support
- Document all interactions in Zendesk CRM system
- Collaborate with Tier 2 support for complex escalations
- Identify upsell opportunities during customer interactions
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with CRM software (Zendesk preferred)
- Exceptional written communication skills
- Ability to multitask across 3-5 chat windows
- Basic troubleshooting knowledge for web/software issues
- Customer service experience in tech industry preferred